Terms of Sale

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» Information regarding Pre-order of books

Fonthill Media Limited ("We") are committed to providing excellent customer service and easy and secure ordering process.

Customer Service Information

You can contact our Customer Service team Monday to Friday 10.00 a.m. to 4.00 p.m. GMT (excluding public holidays) at office@fonthillmedia.com.

You can also write to our office address:

Fonthill Media Limited
Stroud House
Russell Street

We endeavour to respond to all order-related enquiries within 2 business days of receipt of your message. If your enquiry is shipment related it can take us a bit longer to respond since we have to carry out further checks with our distributor, shipment providers and couriers.

Information about us

This Website is a site operated by Fonthill Media Limited ("We"). We are registered in England and Wales under company number 08551715 and have our Registered office at Oakley House, Tetbury Road, Cirencester GL7 1US and our Trading address at Stroud House, Russell Street, Stroud GL5 3AN. Our VAT number is GB 175848657.

Terms of sale

Please read through the following Terms and Conditions of Sale and Purchase ("Terms") carefully. They comprise the terms on which you are permitted to purchase items from Fonthill Media Limited ("Fonthill", "us", or "we") on this website (the "Website"). If you submit an order for any item advertised for sale on this Website, this shall be taken to constitute acceptance by you of these Terms:

1. Purchase of products

If you wish to purchase any item for sale on this Website (the "Product"), you must submit our completed order form. Your order will not be accepted unless you place us in a position of being able to receive full payment for your order at the time we accept it.

If we agree to accept your order, we will confirm this by email (the "Confirmation") and will supply the items you have ordered (the "Product") to you in accordance with the Confirmation and with these Terms.

The sale and purchase of Products via this Website will be governed by a contract between you and us formed when you have placed an order. We have accepted your order when we have sent you Confirmation of this (the "Contract"). Please note, as soon as we confirm your order, it will enter our electronic system and we will be unable to prevent it being dispatched to you.

You acknowledge and agree that, in entering into a Contract, you do not rely on and have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to the Contract or not) which is not expressly set out or referred to in the Contract. This is not intended to limit or exclude liability for fraud on our part.

You acknowledge that:

(a)  all information and specifications relating to the Products and any material produced by us are approximate only; and
(b)  the colour of the items on this Website may vary from the Products supplied to you under any Contract.

We may correct any error in any unconfirmed order, sales literature or other document or information issued by us or placed on this Website without any liability.

We may make any changes in the specification of the Products to conform with any applicable safety or other statutory or European Union requirements which do not materially affect their quality or performance.

2. Returns and cancellations

You have the right to cancel this Contract from the date on which we send you our Confirmation until 14 working days after the day you receive your order. Please refer to our Returns and cancellations for more information.

Please note that if you have purchased an ebook from this website, and have successfully downloaded it, we are unable to offer a refund on your purchase.

Please note that we do not refund books purchased through other websites, such as Amazon, Barnes & Noble, Waterstones, WHSmiths. Please refer to their Cancellation and Refund policies.

You will be responsible for and will pay the cost of returning the Products to us by the same method as they were delivered. The Products will be returned at your risk. The only circumstances in which you cannot cancel the order are where the Products that you wish to return are audio, video or computer software products that have been removed from the sealed package in which they were delivered.

If you are unhappy with any Product you purchase from our Website for any reason, you may return it to us in its original condition within 14 working days. If you wish to return an item please follow our Returns and cancellations instructions. Any refunds made pursuant to these Terms will be a refund of the price actually paid by you for the relevant Product and, except where specifically provided otherwise, will not include a refund of any postage, packaging or similar costs. For the avoidance of doubt, if you purchased a Product at a discount, we will refund you the discounted price.

Delivery and packing charges will not be credited.

Any imperfect products (those with production faults) will be accepted without time limit, and postage/carriage costs will be met by the Publisher except where the Company and the Customer agree a reduced price for the goods and the Customer retains them.

Products sold through this website to individuals or companies outside UK, EU and Western Europe are sold on a firm sale basis and are non-returnable. Books returned to Fonthill Media Limited by customers outside UK, EU and Western Europe will not be credited, will not be acknowledged and will be destroyed. Fonthill Media accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.

3. Price

The price of each Product shall be the recommended retail price for that Product that is quoted on this Website on the date you place your order, subject to any inadvertent pricing errors (whether technical or otherwise) by us, unless a special promotional price or other discounts are stated on the Website in respect of a Product.

Where a variety of discounts apply (though promotional offers and/or personal discounts available to you) only one discount can be used against each Product. The Website will automatically apply the most advantageous discount to you, provided you enter all discounts to which you are entitled on the order form.

The price of any Product excludes the cost of postage, packaging and delivery. The costs of postage and packaging will be specified on this Website and are your responsibility. The cost of delivery to the delivery address you specify in your order form and we acknowledge in our Confirmation (the “Premises”) will be your responsibility.

The stated price of the Products is in British Pound Sterling GBP or £ and includes any applicable Value Added Tax.

We reserve the right to revise the price of any items on this Website without notice. We also reserve the right to refuse to supply to you, whether you are an individual or company, for whatever reason.

4. Risk and ownership

Risk of damage or loss of the Products shall pass to you on delivery or, if you fail to take delivery of the Products, at the time when we have tried to deliver the Products.

Title in the Products shall pass to you on delivery or, if you fail to take delivery of the Products, at the time when we tried to deliver the Products to you.

5. Payment

You can place your order through the website using the following methods of payment:

(a)  payment by cheque sent to our Trading address - only for the UK
(b)  credit/debit card payment using SagePay payment gateway provided by Barclays Merchant Services (c)  credit/debit card payment using PayPal secure payment gateway

Please be informed that with respect to (a) orders can only be processed upon receipt of the cheque; (b) and (c) are 'third party' payment solutions and as such your order can be processed only upon confirmation for succesful receipt of payment from SagePay or PayPal.

6. Withdrawal and use of products

We may withdraw from the market any Products that we produce or generally supply without prior notice, or liability, to you.

If we provide you with information about the use for which the Products are designed and about any conditions necessary to ensure that the Products will be safe, then you must use the Products accordingly.

Information regarding Pre-order of books

Pre-orders are charged at time of order and the order(s) will be processed and posted to you as soon as the book(s) become available. For avoidance of doubt, should your order consist of published ('available') and forthcoming ('pre-order') books, the published ('available') books will be dispatched to you immediately and separately from the forthcoming ('pre-order') books. At any time you can request a refund for the forthcoming ('pre-order') book(s) if you do not wish to proceed with that part of your order.

(!)  Marketing, Promotions and Discounts: where at times we may offer discount(s) on forthcoming ('preorder') books and that part of the order is cancelled, we do not guarantee the same discount will be available at a future date or at all at point of availability.

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